💵 Refund Policy

At GreenMunch Online, your satisfaction is important to us. We aim to provide high-quality, natural snack products and a smooth shopping experience. If you are not completely satisfied with your purchase, our refund policy is outlined below:

✅ Eligibility for Refunds

You may be eligible for a refund if:

You received the wrong product

Your item arrived damaged or defective

Your product was not delivered

Due to the perishable nature of food products, we do not accept returns or refunds for items that have been opened, used, or simply unwanted.

📦 How to Request a Refund

To request a refund, please contact us within 7 days of receiving your order:

Email: sales@greenmunch.ca

Include your order number, a brief description of the issue, and photos if applicable (especially in cases of damage or incorrect items).

💳 Refund Process

Once your request is reviewed and approved, your refund will be issued to your original payment method.

Refunds are typically processed within 5–10 business days.

Shipping fees are non-refundable unless the refund is due to an error on our part.

❗ Exceptions

Refunds are not available for:

Opened or consumed food items (unless defective)

Orders reported more than 7 days after delivery

Sale or clearance items (final sale)