🛍️ GreenMunch Online – Return Policy

At GreenMunch Online, your satisfaction is our top priority. We take pride in providing high-quality, natural snack products, and we’re committed to making things right if your experience doesn’t meet expectations.

✅ What Can Be Returned

Due to the perishable nature of our products, we can only accept returns or offer refunds under the following conditions:

You received the wrong item

Your order arrived damaged

The product is defective or expired upon arrival

We cannot accept returns for opened or partially consumed food items, or for reasons related to taste preferences.

📦 Return Process

To initiate a return or request a refund:

Contact us within 7 days of receiving your order.

Email sales@greenmunch.ca or call us at +1 780-809-3008 with:

Your order number

Description of the issue

Clear photos of the product (if damaged or incorrect)

Our team will review your request and respond with next steps within 1–2 business days.

💰 Refunds

Refunds are issued to your original method of payment.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Shipping fees are non-refundable unless the return is due to our error.

🚫 Non-Returnable Items

Opened, used, or tampered products

Items purchased on clearance or marked as final sale

Returns requested more than 7 days after delivery

🙋 Still Have Questions?

We’re here to help! If you're unsure about a product or your order, don’t hesitate to reach out before or after your purchase.

Contact Us
📧 Email: sales@greenmunch.ca